Not just 24x7 - 24x365 Technical Support for Your Products and Services

True 24/7 all-year-round technical help desk services may seem a pipedream for your business, but with First Option Technologies, you can quickly partner with us to provide live professional support when your customers and users need it most.

You probably expect conventional outsourced service desks to be based in off-shore call centres with high initial investment of time, facilities and set-up costs. And loooong contracts (allegedly for the supplier to recoup their set-up, but is that really the motive?).

Have you thought it doesn't have to be that way? We provide UK based engineers who understand your business inside out as well as being expert problem solvers, and who become the voice of expert technical support for your company. We like to do things differently. So we turn out-sourcing into IN-sourcing. Bringing our expertise and facilities into your organisation, so you can do more with less.

Your Own Branded Helpdesk

As an experienced outsourcing company, First Option Technologies partner with you to become your own dedicated, branded helpdesk, for the hours you choose, and for the products you require assistance on. We are a true 24-7 - actually 24x365 - lights-on organization, with staff that understand the importance of being there when needed. And because these days, speed matters, we can have you up & running with your own service desk faster than you think. For sure, we need to get a few things organised. But if your need is NOW or even YESTERDAY, we'll respond - FAST!

UK Internet and Data Security

Since we are UK-based, we can offer the highest levels of data security and business confidentiality, trusted by major clients such as Jaguar Land Rover and the Metropolitan Police (plus many more we are not at liberty to disclose in an open forum like this!). So, if trust is a key requirement, come inside for a confidential discussion.

Service Level Agreements (SLA)

Once we start working with a client, we rarely have to discuss the SLA. Because we know that our service has to be just as high - even higher - than you currently deliver. So we are focused on it. And at the same time we appreciate you want to know where you stand. So we always have a Service Level Agreement, and ours have been developed over many years and offer an unparalleled level of service standard across the board. As well as being simple and practical. We pride ourselves on offering the highest guaranteed service levels for your help desk service.

Try us first - try us last - who cares - after all, it's your loss if you don't. Sorry, but that's the bottom-line and we're not going to flatter you just so you give us the business. We don't do egos. Ours. Or yours. We just do service. Hopefully that's a breath of fresh air, and if you think like that, we look forward to having you on board.

IT Outsourcing for Growth

Outsourcing your IT can be very cost effective, but only if your IT partner is forward-thinking. Technology changes at such a rate, it's easy for you (and your equipment, software and processes) to be left behind. At First Option Technologies, we delight in looking forward, peeking round corners to sniff out new trends, products and technologies. So we are ready and able to assist with innovative and cutting-edge solutions for any service desk challenge you may have. And if there's something new to be brought on board, we can even train your staff at our own facilities in the beautiful Hampshire countryside.

24x365 Technical Support from First Option Technologies :
Why Partner with Us

Proven track record over 20 + years in operation - and fistfuls of satisfied clients (see our brag sheet)
A fully branded helpdesk service; all communications with users and customers are done as if we were you.
Flexible and quick to learn. If you require support assistance with a product new to us then we can work together to gain the right skills.
Proven escalation paths to product vendors via our partners, as even our engineers get stuck sometimes!
In-house, world-class support ticket system, giving full visibility of your support issues.
Strong business Ethics. Your customers are your customers; we should not, and WILL not divulge details to any third parties.
Massive staff cost savings. Imagine the cost to hire 25+ support engineers? Thankfully, we have this covered, and their NI, sick leave, etc...

Are you an IT vendor, distributor or reseller? Say hello to your specialist Channel support partner.

Over the years, we have developed a particular skill and understanding of the special needs of IT channel businesses. Get the inside track on how we help you grow your business through a flexible, scalable, cost-effective, rave-inducing support partnership.

For the best technical help desk services, partner with First Option Technologies. Call us on 0333 900 1145.