Managed Services from First Option Technologies : Keeping Your Business Running

Every business owner or manager's dream is for the operations to just work.  And that goes for the IT components too.  Especially the bits that you know you HAVE to have, but really don't care about, and which have no material impact on your business ... until they go wrong, of course.

After all, does the butcher, the baker, the candlestick-maker, the lawyer, the dentist, the doctor, the printer, the builder - well, you get the idea - do any of them really have an interest in how the firewall works, what model it is, what features it has?  Or whether it needs updating, patching and maintaining?  And if they need to tweak it to allow for new staff, change in operations, change in IT environment etc., do they know how or want to know how?  Even if they have some staff with some IT literacy, do they really want to invest time, money and effort in acquiring and then (the bigger part of the job) maintaining that knowledge?  And if they do have IT staff in-house, are they sitting idle, waiting to respond to a firewall issue?  I don't think so!  They're busy with some other deadline.

These are very real issues for SME businesses, and even larger ones too (because for them the issues magnify very quickly, even if they have more in-house resource).  And whilst none of us want to build in extra layers of overhead costs, it is actually cheaper to budget for a managed service which looks after it all for you, rather than struggle with internal overhead cost and occasionally-needed resource.

With a managed service you can concentrate on doing what you are trained to do and what you make money from.

As an experienced Managed Services provider, First Option Technologies is your proactive partner in ensuring key elements of your IT infrastructure are running 24/7, smooth as silk.  Our team of professional, dedicated engineers are here 24/7 making sure you stay visible to the world, with a working firewall and email service.

Outsourced managed IT services and infrastructure solutions from First Option Technologies take away the responsibility and stress for choosing and running your firewall system, and shortly your email system too.  If you have no preference for the firewall (most people don't), then we can can recommend and supply suitable hardware and software.  If you do have a preference, or have existing kit, then let us the details and we can come up with your own personal quotation, allowing you to concentrate on running your business, not parts of your IT system you almost wish you didn't have.

All the Service, None of the Bloat

If you have considered managed services before, we can understand that you may be concerned about cost.  After all, when managed services were new, most of the industry saw it as a licence to print money, trading off the 'ignorance' of the customer and building in high overhead costs, high upfront costs and long contracts.  But we don't work like that - never have.  And the world's moved on as those dinosaurs are finding out.

Whilst the trend in previous years may have been for huge NOC's and TAC's, the truth is they're not really needed.  Not for 90% of customers anyway.  Whilst they may love the warm fuzzy glow the salesman gives with his schpiel, they suddenly go very cold inside when they hear the cost.  because we do things differently, and don't fall for the hype which circulates in the industry, we have designed a new type of managed service.  One where the value exceeds the cost, and you don't have to buy in to facilities which in reality only the largest of corporates actually need.

Request the details, be pleasantly surprised at the ow cost and the high service, and let us take the strain of your key IT systems, so you can focus on your business.

Channel Partners - Shift the responsibility and still make money

For IT resellers, it is always a struggle to find new sources of revenue and to continue servicing customers after the initial sale.  By selling our managed firewall services under your own name, you can benefit from ongoing customer contact, ongoing revenue and you don't have to do the work!  Sounds a good deal for when margins are tight.  If you are interested in how a managed service partnership can work for you, give us a call.

Managed Services Customer Support Portal

As a managed services customer, you will still feel close to your system.  You will have secure access to our branded support portal where you can see a snapshot of your systems performance and uptime, log change request and general support tickets.  The portal also contains any documentation relevant to your support contract, and if you are a Managed Firewall customer, VPN configuration files for your remote workers. In addition, First Option Technologies can also advise you on, and configure, VPNs to your business partners or remote staff as part of your service.

Managed Services from First Option Technologies : Why Partner with Us

• 24/7 Monitoring and Alerting by qualified engineers
• Dynamic 24/7 helpdesk team with escalation paths to vendor
• Highly experienced, Vendor certified specialists
• Professional consultants when an on-site visit is required/requested
• Level of service tailored to you, not one size fits all
• Industry leading hardware solutions
• Detailed reporting
• Your own 'white label' support portal
• Published SLA's and procedures
• Your own Dedicated Account Manager
• Regular reviews including upgrade and updates advice

For IT managed services from a leading UK company, partner with First Option Technologies today.  Call us on 0333 900 1333.