IT Infrastructure Monitoring and Alerting

If something goes wrong, it's no good ignoring it.  Your customers won't.

And waiting for someone to tell you there's a problem is tantamount to ignoring it.

Without a network monitoring or alerting system your customer will most likely find out the problems before you do.  And if that problem isn't fixed quickly, your customers will lose faith, and trust, in you and your business.

But do you have the staff and the resource to stay up all night ... just waiting for something to happen?  Or break?  No, of course you don't.  So have you considered a managed monitoring service with the option of us fixing it or alerting you?

First Option Technologies Remote Server Monitoring Service

Our monitoring service keeps your systems under constant surveillance, from your servers to your firewall, mail system to databases, backups to web sites.  Our industry leading software can monitor whatever you require, and as many systems as you require.

Our team of dedicated IT engineers work true 24/7 lights-on using cutting edge systems.  We see problems instantly and can respond likewise, if that's what you want us to do, or we can alert your engineers to respond.  We can be troubleshooting and working towards a resolution before your customers are aware there is an issue - or you are even out of bed!  We also keep you updated by whatever communication means you decide.

First Option Technologies - System Reporting Service

With monitored systems, we can provide regular reports on system availability and performance - all tailored to your requirements.  Such reports enable you to properly assess your infrastructure support costs, (and the savings you're making over doing it yourself!) and also analyse how well any one of your business processes are functioning at any one time.

Monitoring Services from First Option Technologies : Why Partner with Us

• Pro-active 24-7/365 Helpdesk, with escalation to vendor if required
• Professional, dedicated engineers with years of experience with First Option, not 'fill-in job', wet behind the ears graduates!
• Rapid response: new systems can be monitored at very short notice
• Multiple alerting methods: email, phone and SMS, or a mix of any, or none!
• Scheduled reports on system availability and performance
• Regular Service and Contract reviews
• Detailed and exacting SLAs, developed over many years
• Dedicated Account Manager during business hours

Let First Option Technologies take care of monitoring your IT infrastructure, so you can keep an eye on growing your market instead!  Call us on 0333 900 1333.